We implement our clients' service portals with the expertise of a versatile team. The work often begins with service design, where we identify business objectives and immerse ourselves in the hopes and requirements of our clients. Based on this, we create a concept and development plan for the service that supports the goals we have identified together. A well-constructed digital service supports a company's growth and makes life easier for both the company's own people and its customers.
What assistance does the service portal provide?
Enhancing Operational Efficiency
Often, the service portal also resolves operational bottlenecks. It can free up customer support resources, lighten the load of repetitive tasks, and help the organisation focus on what truly matters.
Enhancing Operational Efficiency
Streamlining self-service
The service portal can function as a customised ordering channel, service, or tool that streamlines interactions, information access, purchasing, and order placement. At the same time, it enables focusing one's sales efforts on strategically the most important areas.
By providing the customer (or a B2B partner) with their own personalised channel (like the mentioned My Beely) for interaction, we support a long-term relationship, offer added value, and enhance the brand image.
